Frequently Asked Questions

Popular topics

How do I access my online course?

Access to your courses will be sent automatically to the e-mail address you provided at the time of purchase. You can access them by logging into your account, then clicking on “My Learning Center” in the top of the menu bar.

If you can’t find the courses you’ve registered for, don’t worry! Some courses require manual verification, so you’ll receive the information and/or access within the next 24 business hours.

If you still haven’t received your courses after 24 business hours, write to us at info@bia-education.com and we’ll rectify the problem!

Online Courses

Yes, it is possible to extend access to your courses through our Bia membership. This membership allows you, among other benefits, to enjoy extended access to the courses beyond the initial 6 months.

Each health professional who is a member of a college or association must complete continuing education units (CEU) annually. Here is some information about kinesiologists, physiotherapists and physiotherapy technologists.

Kinesiologist, FKQ

All accredited members of the Fédération des Kinésiologues du Québec (FKQ) must accumulate 30 credits of recognized continuing education every two years from the year of their accreditation. These credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ. In order to facilitate your task of analyzing the credits granted to your course, the FKQ Continuing Education Committee gives you access to an equivalency grid.

For each* of your courses at Bia education, you will receive a certificate of participation confirming the number of hours of course received.

*Excluding course not accessible to kinesiologists, this exclusion will be mentioned in the course description.

Kinesiologist-kinesitherapist, A.K.K.O.M.Q.

All members of the A.K.K.O.M.Q. must accumulate continuing education units. The association intends to ensure the safety and quality of kinesiology and kinesiology-kinesitherapy interventions, by requiring its members to maintain and improve their knowledge through the many continuing education courses offered annually, and to put their skills into practice while respecting the code of ethics. Credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ.

For each* of your courses at Bia education, you will receive a certificate of participation confirming the number of hours of course received.

*Excluding course not accessible to kinesitherapists, this exclusion will be mentioned in the course description.

Physiotherapist and physiotherapy technologist, OPPQ

In the case of physiotherapists, each member must have a minimum of 45 hours of continuing education units (CEU) during the reference period, which is three years. Of these 45 hours, at least 30 hours must be accumulated in formal learning activities. The remaining continuing education hours can be accumulated in autonomous, formal learning activities or in a combination of both categories.

A CEU is equivalent to one hour of course, which is the actual time spent by the member to acquire or update his or her knowledge or skills. In the context of a formal activity, the member is in a learning situation when acting as a participant. Time spent on breaks, meals or any other activity without academic content should therefore be subtracted from the calculation of CEUs.

A formal learning activity is defined as an activity designed and delivered by experts in the subject matter and with a predetermined structure, content, objectives and duration. All the course offered by Bia education are therefore likely to be considered as a formal learning activity. During your course at Bia education, you will receive a certificate attesting to the number of hours of continuous education granted to the event.

Then, it is the physiotherapist’s role to define whether the suggested training theme is related to his or her practice and will allow him or her to optimize his or her professional competence.

Write to us at info@bia-education.com for more information.

You can access the French subtitles for your course by clicking on “cc” in the video window at the bottom right. You can then select the language of your choice and leave them on or off. The course notes are also available in French by clicking on “ressources” when you’re on the main course page. You can also select the language of your choice at the top of the page (En/Fr).

For a demonstration, click here!

Access to your courses will be sent automatically to the e-mail address you provided at the time of purchase. You can access them by logging into your account, then clicking on “My Learning Center” in the top of the menu bar.

If you can’t find the courses you’ve registered for, don’t worry! Some courses require manual verification, so you’ll receive the information and/or access within the next 24 business hours.

If you still haven’t received your courses after 24 business hours, write to us at info@bia-education.com and we’ll rectify the problem!

You will receive a notification email as soon as the pre-sale course is added to your account. This will mark the beginning of your 6-month access period.

If you wish to transfer a course to your colleague (for example), you can email us at info@bia-education.com. We will be happy to transfer the access to this person, if the course has not been started.

In any case, it is forbidden to share the accesses to anyone. The quantity of a course purchased is equivalent to the number of accesses granted. A certificate is automatically transmitted after the completion of a course and it is impossible to change the name and date on this certificate once issued.

If you don’t finish the course within 6 months, you have two options:

  1. Become a member of the Bia membership, which, among other benefits, will allow you to extend access to your courses.
  2. Purchase the course again to continue. For any questions, please contact us at info@bia-education.com.

Access to each course is valid for 6 months from the moment the course is added to your account.

Courses are available within 24 business hours, except for pre-sale courses. For pre-sale courses, you will receive an email when they become available.

Course reference documents such as handout or optional articles are located in the “Resources” section, next to the image of your course. For mandatory documents, you’ll find them in the relevant lessons, in the “resources” section.

Membership

No, you don’t have to register all your employees. However, you do need to subscribe to a minimum employees to get access to advantageous rates.

Please note that each employee must have his or her own subscription in order to access the benefits of the subscription, such as the personalized dashboard, course history, attestation, credit accumulation, Bia points, etc.

It is not possible to share a subscription with different users.

A double authentication connection will restrict access.

Great question!

About the annual membership:

It renews automatically. You can unsubscribe 1 time per year before the due date.

If you have an employer-paid subscription, your employer is responsible for unsubscribing you if necessary. You don’t have to do anything yourself!

About monthly subscriptions:

It renews automatically. However, you can unsubscribe at any time from your account and even suspend your subscription for 1 month if you’re having second thoughts.

We are sorry to hear that you are canceling your membership.

We respect your decision and want to make the cancellation process as easy as possible for you. To help you with this process, here are the steps to follow :

  1. Log in and go to “My Account” in the top left-hand corner;
  2. Click on the “Membership” tab and then on “View billing”;
  3. You can now cancel your subscription by clicking on “Cancel”.

 

Please note that choosing the “Cancel” option on your membership will allow you to remain a member until your subscription expires. However, the “Pause” option will terminate your membership on the day of the change. 

Please note that if you unsubscribe, you will no longer have access to the benefits of this membership, such as access to your scientific abstracts, access to the member rate and access to your free webinars.

What’s more, If you have courses in progress, you have 6 months from the moment of registration to complete them. Unlimited access to courses is included exclusively in the scientific membership.

First, we make sure that every month there are 7 articles on orthopedics/pain, followed by 3 on other rehabilitation topics.

The article selection process is rigorous, since we want to offer you high-quality, up-to-date articles that are of course relevant and applicable in the clinic.

Great question!

Scientific rigor is an important value at Bia, and our scientific committee has put in place a very rigorous process to determine the level of evidence.

The process is based on the use of 2 well-recognized scales: the “Evidence Based Practice Tool” from Winona State University and the well-known GRADE scale.

No, the membership discount applies only to the initial purchase. Renewals will be at the regular price of $17.65/month or $179.99/year.

Good question! Our subscription is primarily intended for :

  • Physiotherapists
  • Physiotherapy technicians
  • Kinesiologists
  • Chiropractors
  • Osteopaths
  • Sports therapists

If you are not on this list and would like to subscribe, please contact our customer service department for more details. info@bia-education.com

Oh gosh, there are so many 🙂

Here are the main ones:

  • Recruitment and retention assistance! Indeed, rehabilitation professionals are increasingly looking for technologies to optimize their practices. Following a survey of 300 rehabilitation professionals, 90% are interested in the subscription and would like the employer to pay for it.
  • To be an innovative employer committed to facilitating the work of professionals through emerging technological solutions.
  • Improve the quality of care by encouraging the transfer of scientific knowledge. Your physiotherapists will feel more competent and confident in their treatments if their practice is evidence-based every day!
  • You save money: $150/employee/year!

But how? It’s simple, in fact the membership is only profitable with the free webinars, which are themselves worth more than $3000.

That’s pretty cheap! We know 🙂 It was important for us to offer an indispensable, yet affordable solution!

  • It saves you time! No more “journal clubs” or paying a team member to read, summarize and pass on information to other colleagues.

Also, the subscription will be officially launched in September, but by reserving right away you get:

  • An exclusive 30% discount
  • An announcement on our networks (audience of 25k professionals) that your clinics are now part of the “Evidence-based” clinics offering membership to their employees.

Yes!

An email will be sent at the beginning of each month to announce that the scientific summaries have been published.

Specifically, on the 1st of the month at 7:00 AM Eastern Time, the 10 abstracted articles will be published in your “learning center” and you will see them appear in the “Scientific article summaries” sub-section as well as the “New content” sub-section.

If you haven’t had time to read your scientific articles this month, don’t worry, they’ll remain in your “learning center” and accumulate every month.

What’s more, every month you’ll see quizzes added to your learning center to help you integrate your knowledge!

No!

First of all, our website is bilingual, so you can navigate in both English and French. What’s more, your dashboard is in the language of your choice.

As for the summary articles, they’re all in English. For copyright reasons, we are unable to translate abstracts into any other language, to ensure the validity of scientific information.

Most of the time (almost 100% of the time), you have the choice of listening to the course with English or French subtitles! Some courses are exclusively in French, with audio as well.

Career Center

For the time being, we invite you to communicate with the contact person of the job offer in question. We are currently working on adding this option to your application.

If you have any changes to make, please contact our customer service department by email (info@bia-education.com), listing your points. Please allow 24 hours for changes to appear on our site.

As soon as a healthcare professional completes the short form, you’ll receive an e-mail notification containing that person’s contact details. Please note that we are working on the option of adding professionals’ CVs to this form.

If you have just purchased a posting, please note that there is a 24-hour delay before your job is available on our site. If this is not the case, the selected posting time may have expired. For further details, please contact us by email.

For each job posting, one occupation at a time can be displayed. Here are a few examples:

  • If you want to post 2 jobs in 2 different professions (e.g. physiotherapist and kinesiologist), please purchase 2 postings.
  • If you wish to post 2 jobs for 2 physiotherapist positions, please purchase 1 job posting and mention it in the Short and Long job description sections.

If you still haven’t received an e-mail or a call from the employer, we invite you to contact the person whose information is available on the job offer page. If you still haven’t received a reply, please contact us.

To receive new job offers by email, we invite you to subscribe to our newsletter. Click on the button at the top left of the web page. Every month, we’ll make special mention of our new job offers!

Please contact our customer service department to let us know.

Having selected our long-term display, that’s the advantage you have. You’ll be able to modify your offer as needed. Simply contact our customer service department.

Each of our job offers is posted for a pre-established period: 3-6-12 months. If your offer is no longer available, it may be that :

  1. The offer has been withdrawn because the position has been filled.
  2. The offer has been withdrawn because the posting time has expired.

Payments

All cancellation requests must be made by email to info@bia-education.com

If you have to cancel your attendance at an in-class course or online live course:

  • We will refund 100% of the amount if the cancellation request is made 30 days before the course date.
  • We will refund 75% of the amount or we will give you a credit of 100% of the initial amount that will be applicable on Bia education products if the request is made between 29 and 15 days before the course.
  • We will give you a credit of 75% of the initial amount that will be applicable on Bia education products if the request is made between 14 and 1 day before the course.

 

If we have to cancel or postpone the in-class course or online live course because the number of participants is insufficient, the registrants will be informed by email within 10 days before the course. Participants will have 3 choices:

  • Maintain their registration and reserve their place for the postponed course at a later date.
  • Obtain a credit equivalent to 100% of the initial amount which is applicable on all Bia education products.
  • Obtain a refund equivalent to 100% of the initial amount.

 

For online course, we can refund you the full amount on:

  • “Pre-orders”, i.e. courses that you have already paid for, but which you have not yet had access to;
  • Courses to which you have received access within the last 5 business days and which have not yet been started.

Yes !

If you would like to offer a scientific membership and/or courses to your employees, we invite you to proceed with the purchase on our site and to provide us with the following information in the “additional information” section at the time of payment:

  • Course title (if several professionals)
  • Professional’s full name
  • Professional’s email address
  • Profession

In order to transfer access to your employees, we need written notification from you.

If you wish to plan your annual course budget in advance, you can benefit from up to a 20% discount by purchasing a company gift card.

If you’ve purchased an online course from us and the price of that course has been reduced within five days of your purchase date, we’ll honor a price adjustment request, as long as you haven’t started viewing the course.

To request a price adjustment, please email us at info@bia-education.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

For pre-sale courses, we’ll honor your price adjustment request as long as you haven’t been granted access to the course yet.

We’re committed to providing our customers with a fair and transparent pricing policy, so if you have any questions about our price adjustment policy, don’t hesitate to contact us.

Promotional code

If you’ve used a promotional code to purchase the course, we’ll honor a price adjustment request as a percentage discount from a partnership agreement, provided that you haven’t started viewing the course. However, this discount cannot be combined with any other promotion.

If the course was already on promotion when you made your purchase, we’ll only apply the price adjustment if the value of the promotion at the time of purchase was less than the adjustment you’re requesting.

To request a price adjustment, please email us at info@bia-education.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

Affiliate Program

Are you looking for a great way to earn passive income online?

Join our affiliate program today!

You’ll have the opportunity to promote our high-quality courses and educational content to your circle and earn a commission on every sale through your unique affiliate link.

Our affiliate program is the perfect way to monetize your online presence.

Don’t wait!

Fidelity Program

You can easily collect Bia points every day by :

  • Registering  to our website and creating an account
  • Log in to the website
  • Sharing content Via social media 
  • Writing a  review 
  • Subscribing to a live webinar
  • Submitting satisfaction form.
  •  Completing a course or a  webinar

–  Consuming this type of content:

  • Clinical Reasoning
  •  Publication Summary
  • Clinical tool
  •  Key points
  • Videos
  • Quiz & Poll
  • Blog

Want to know the fastest way to maximize your Bia points?

  • Buy our courses: You will receive 10% of the value of your purchase order.
  • Bia referral program:

    This means YOU will be awarded Bia points for referring your friends or your co-workers.

    The more people you refer, the more Bia points you receive.

Here is how: 

  • Your friend purchases on the website using your referral link (100 Bia Points)
  • Your friend signs up to Bia using your referral link (100 Bia Points)

 

 

  •  For every 10 Bia points, you can spend 1 $ of Bia store credit:

 

  • When you collect :
    • 250 Bia points, you get 25$ of Bia store credit that you can use on all our online courses
    • If you collect 500 points, you get 50$ of Bia store credit that you can use on all our online courses
    • If you collect 1000 points, you get 100$  of Bia store credit that you can use on all our online courses
    • If you collect 1500 points, you get 150$ of Bia store credit that you can use on all our online courses.

 

  • For example to have free access to 1 hour webinar =750 Bia Points

  • To have Free access to a 3 hours course = 1950 Bia Points

 

We want to reward you for your hard work and dedication to becoming a better professional.

This means that you will be awarded Bia points for completing certain actions and tasks.

You will be able to get Bia store credits applicable to all our online courses and even buy FREE Courses.

10 Bia points = 1 $ Bia store credit

Free webinar on June 13, 2024

Sensory-Motor Dysregulation: An Exciting Target for Persistent Pain