Frequently Asked Questions

Popular topics

How do I access my online course?

Access to your courses will be sent automatically to the e-mail address you provided at the time of purchase. You can access them by logging into your account, then clicking on “My Learning Center” in the top of the menu bar.

If you can’t find the courses you’ve registered for, don’t worry! Some courses require manual verification, so you’ll receive the information and/or access within the next 24 business hours.

If you still haven’t received your courses after 24 business hours, write to us at info@bia-education.com and we’ll rectify the problem!

Online Courses

Cancellation and refund policy

All cancellation requests must be made by email to info@bia-education.com

If you have to cancel your attendance at an in-class course or online live course:

  • We will refund 100% of the amount if the cancellation request is made 30 days before the course date.
  • We will refund 75% of the amount or we will give you a credit of 100% of the initial amount that will be applicable on Bia education products if the request is made between 29 and 15 days before the course.
  • We will give you a credit of 75% of the initial amount that will be applicable on Bia education products if the request is made between 14 and 1 day before the course.

 

If we have to cancel or postpone the in-class course or online live course because the number of participants is insufficient, the registrants will be informed by email within 10 days before the course. Participants will have 3 choices:

  • Maintain their registration and reserve their place for the postponed course at a later date.
  • Obtain a credit equivalent to 100% of the initial amount which is applicable on all Bia education products.
  • Obtain a refund equivalent to 100% of the initial amount.

 

For online course, we can refund you the full amount on:

  • “Pre-orders”, i.e. courses that you have already paid for, but which you have not yet had access to;
  • Courses to which you have received access within the last 5 business days and which have not yet been started.

Continuing education units

Each health professional who is a member of a college or association must complete continuing education units (CEU) annually. Here is some information about kinesiologists, physiotherapists and physiotherapy technologists.

Kinesiologist, FKQ

All accredited members of the Fédération des Kinésiologues du Québec (FKQ) must accumulate 30 credits of recognized continuing education every two years from the year of their accreditation. These credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ. In order to facilitate your task of analyzing the credits granted to your course, the FKQ Continuing Education Committee gives you access to an equivalency grid.

For each* of your courses at Bia education, you will receive a certificate of participation confirming the number of hours of course received.

*Excluding course not accessible to kinesiologists, this exclusion will be mentioned in the course description.

Kinesiologist-kinesitherapist, A.K.K.O.M.Q.

All members of the A.K.K.O.M.Q. must accumulate continuing education units. The association intends to ensure the safety and quality of kinesiology and kinesiology-kinesitherapy interventions, by requiring its members to maintain and improve their knowledge through the many continuing education courses offered annually, and to put their skills into practice while respecting the code of ethics. Credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ.

For each* of your courses at Bia education, you will receive a certificate of participation confirming the number of hours of course received.

*Excluding course not accessible to kinesitherapists, this exclusion will be mentioned in the course description.

Physiotherapist and physiotherapy technologist, OPPQ

In the case of physiotherapists, each member must have a minimum of 45 hours of continuing education units (CEU) during the reference period, which is three years. Of these 45 hours, at least 30 hours must be accumulated in formal learning activities. The remaining continuing education hours can be accumulated in autonomous, formal learning activities or in a combination of both categories.

A CEU is equivalent to one hour of course, which is the actual time spent by the member to acquire or update his or her knowledge or skills. In the context of a formal activity, the member is in a learning situation when acting as a participant. Time spent on breaks, meals or any other activity without academic content should therefore be subtracted from the calculation of CEUs.

A formal learning activity is defined as an activity designed and delivered by experts in the subject matter and with a predetermined structure, content, objectives and duration. All the course offered by Bia education are therefore likely to be considered as a formal learning activity. During your course at Bia education, you will receive a certificate attesting to the number of hours of continuous education granted to the event.

Then, it is the physiotherapist’s role to define whether the suggested training theme is related to his or her practice and will allow him or her to optimize his or her professional competence.

Write to us at info@bia-education.com for more information.

How can I access my course in French?

You can access the French subtitles for your course by clicking on “cc” in the video window at the bottom right. You can then select the language of your choice and leave them on or off. The course notes are also available in French by clicking on “ressources” when you’re on the main course page. You can also select the language of your choice at the top of the page (En/Fr).

For a demonstration, click here!

How do I access my online course?

Access to your courses will be sent automatically to the e-mail address you provided at the time of purchase. You can access them by logging into your account, then clicking on “My Learning Center” in the top of the menu bar.

If you can’t find the courses you’ve registered for, don’t worry! Some courses require manual verification, so you’ll receive the information and/or access within the next 24 business hours.

If you still haven’t received your courses after 24 business hours, write to us at info@bia-education.com and we’ll rectify the problem!

How does AfterPay works?

AfterPay is a payment platform that allows you to divide your entire online order into 4 equal installments that will be scheduled over a 6-week period.

Is there any interest?

No. As long as you pay on time, there will be no additional fees.

Will AfterPay affect my credit?

Afterpay may conduct a soft credit check for new customers when they first sign-up to use the platform. This soft credit check will not impact a customer’s credit score. 

How do I pay with AfterPay?

It’s very simple. Here are the steps to follow:

  1. Select AfterPay
  2.  Sign up for AfterPay
  3. The transaction will be reviewed and/or approved
  4. Finalizing the purchase

For more information about AfterPay, please visit AfterPay’s Help Center.

Policy for transferring access to your courses

If you wish to transfer a course to your colleague (for example), you can email us at info@bia-education.com. We will be happy to transfer the access to this person, if the course has not been started.

In any case, it is forbidden to share the accesses to anyone. The quantity of a course purchased is equivalent to the number of accesses granted. A certificate is automatically transmitted after the completion of a course and it is impossible to change the name and date on this certificate once issued.

Price Adjustment Policy

If you’ve purchased an online course from us and the price of that course has been reduced within five days of your purchase date, we’ll honor a price adjustment request, as long as you haven’t started viewing the course.

To request a price adjustment, please email us at info@bia-education.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

For pre-sale courses, we’ll honor your price adjustment request as long as you haven’t been granted access to the course yet.

We’re committed to providing our customers with a fair and transparent pricing policy, so if you have any questions about our price adjustment policy, don’t hesitate to contact us.

Promotional code

If you’ve used a promotional code to purchase the course, we’ll honor a price adjustment request as a percentage discount from a partnership agreement, provided that you haven’t started viewing the course. However, this discount cannot be combined with any other promotion.

If the course was already on promotion when you made your purchase, we’ll only apply the price adjustment if the value of the promotion at the time of purchase was less than the adjustment you’re requesting.

To request a price adjustment, please email us at info@bia-education.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

Membership

As an employer, do all employees have to be registered to take advantage of the special rates?

No, you don’t have to register all your employees. However, you do need to subscribe to a minimum of 5 employees* to get access to advantageous rates.

Please note that each employee must have his or her own subscription in order to access the benefits of the subscription, such as the personalized dashboard, course history, attestation, credit accumulation, Bia points, etc.

It is not possible to share a subscription with different users.

A double authentication connection will restrict access.

Does the membership renew automatically?

Great question!

About the annual membership:

It renews automatically. You can unsubscribe 1 time per year before the due date.

If you have an employer-paid subscription, your employer is responsible for unsubscribing you if necessary. You don’t have to do anything yourself!

About monthly subscriptions:

It renews automatically. However, you can unsubscribe at any time from your account and even suspend your subscription for 1 month if you’re having second thoughts.

How do I cancel my subscription?

We are sorry to hear that you are canceling your membership.

If you have taken out an annual subscription, we invite you not to renew your subscription on your subscription anniversary date.

If you have a monthly subscription, you can unsubscribe at any time. It’s easy, you can unsubscribe in your account, in the “subscription” section.

Please note that if you unsubscribe, you will no longer have access to the benefits of this membership, such as access to your scientific abstracts, access to the member rate and access to your free webinars.

What’s more, If you have courses in progress, you have 6 months from the moment of registration to complete them. Unlimited access to courses is included exclusively in the scientific membership.

How do you choose your scientific articles?

First, we make sure that every month there are 7 articles on orthopedics/pain, followed by 3 on other rehabilitation topics.

The article selection process is rigorous, since we want to offer you high-quality, up-to-date articles that are of course relevant and applicable in the clinic.

How do you determine the level of evidence for articles?

Great question!

Scientific rigor is an important value at Bia, and our scientific committee has put in place a very rigorous process to determine the level of evidence.

The process is based on the use of 2 well-recognized scales: the “Evidence Based Practice Tool” from Winona State University and the well-known GRADE scale.

How much does the membership cost?

From October 1st, the membership will be at regular price:

  • $179.99 for an annual subscription (15% savings compared to a monthly subscription)
  • $17.65 for a monthly subscription

 

Please note that if you are an employer, you are entitled to even better rates if you subscribe your employees (5 and over). Contact us at info@bia-education.com

I bought my membership at a discount. Will the renewal also be discounted?

No, the membership discount applies only to the initial purchase. Renewals will be at the regular price of $17.65/month or $179.99/year.

Is it accessible to all rehabilitation professionals?

Good question! Our subscription is primarily intended for :

  • Physiotherapists
  • Physiotherapy technicians
  • Kinesiologists
  • Chiropractors
  • Osteopaths
  • Sports therapists

If you are not on this list and would like to subscribe, please contact our customer service department for more details. info@bia-education.com

What are the advantages of this subscription for my company?

Oh gosh, there are so many 🙂

Here are the main ones:

  • Recruitment and retention assistance! Indeed, rehabilitation professionals are increasingly looking for technologies to optimize their practices. Following a survey of 300 rehabilitation professionals, 90% are interested in the subscription and would like the employer to pay for it.
  • To be an innovative employer committed to facilitating the work of professionals through emerging technological solutions.
  • Improve the quality of care by encouraging the transfer of scientific knowledge. Your physiotherapists will feel more competent and confident in their treatments if their practice is evidence-based every day!
  • You save money: $150/employee/year!

But how? It’s simple, in fact the membership is only profitable with the free webinars, which are themselves worth more than $3000.

That’s pretty cheap! We know 🙂 It was important for us to offer an indispensable, yet affordable solution!

  • It saves you time! No more “journal clubs” or paying a team member to read, summarize and pass on information to other colleagues.

Also, the subscription will be officially launched in September, but by reserving right away you get:

  • An exclusive 30% discount
  • An announcement on our networks (audience of 25k professionals) that your clinics are now part of the “Evidence-based” clinics offering membership to their employees.

What is the scientific membership?

The Scientific Membership is designed to make life easier for rehabilitation professionals, by providing them with the opportunity to easily access evidence-based practice.

In fact, our membership gives you access to 10 abstracted articles per month. These articles are carefully selected for a rehabilitation professional, then analyzed and graphically popularized for you! It only takes 5 minutes to read the abstract, and you can bookmark it to come back to later – WOW!

See an example of a scientific article here: https://bia-education.com/fr/ressources/resource_type-publication-summary/

No need to spend an hour reading, analyzing and determining the level of evidence in a scientific article! We do it for you 🙂

In addition to all these summarized scientific articles, other educational content and other benefits are included!

For each subscriber, here’s what’s included:

  • 10 scientific article summaries/month (7 in orthopedics/pain, then 3 on other rehabilitation topics).
  • Free webinars of your choice  Please note that this bank is constantly evolving, with new ones added almost every month. These webinars are worth more than $3000, so it’s well worth being a subscriber.
  • A personalized dashboard with automatic credit tracking (formal and autonomous).
  • A more attractive loyalty program! Subscribers double their points, unlike those with free memberships. The loyalty program allows subscribers to accumulate Bia rewards points ($) that can be applied to online courses of their choice (value up to $150/year).
  • Access to member rates. Every subscriber has access to the member rate, equivalent to 10% off the regular rate. This rate is applicable to all training courses and will be visible directly on the purchase page of each product. The advantage is that a promotional code can be applied to a member rate, giving you an extra 10% discount at any time as soon as you become a subscriber.
  • Unlimited access to your online courses. Normally, free subscribers have 6 months to view a purchased course, whereas paying subscribers have unlimited access!

Mentorship

Career Center

How can I send my CV for this application?

For the time being, we invite you to communicate with the contact person of the job offer in question. We are currently working on adding this option to your application.

How do I modify my job offer?

If you have any changes to make, please contact our customer service department by email (info@bia-education.com), listing your points. Please allow 24 hours for changes to appear on our site.

How will I receive contact details for professionals?

As soon as a healthcare professional completes the short form, you’ll receive an e-mail notification containing that person’s contact details. Please note that we are working on the option of adding professionals’ CVs to this form.

I can’t find my job posting?

If you have just purchased a posting, please note that there is a 24-hour delay before your job is available on our site. If this is not the case, the selected posting time may have expired. For further details, please contact us by email.

I have several jobs to post. How does it work?

For each job posting, one occupation at a time can be displayed. Here are a few examples:

  • If you want to post 2 jobs in 2 different professions (e.g. physiotherapist and kinesiologist), please purchase 2 postings.
  • If you wish to post 2 jobs for 2 physiotherapist positions, please purchase 1 job posting and mention it in the Short and Long job description sections.

I still haven’t received any news from the employer. What should I do?

If you still haven’t received an e-mail or a call from the employer, we invite you to contact the person whose information is available on the job offer page. If you still haven’t received a reply, please contact us.

I would like to receive job offers by email.

To receive new job offers by email, we invite you to subscribe to our newsletter. Click on the button at the top left of the web page. Every month, we’ll make special mention of our new job offers!

I’ve found someone, how can I remove my offer from your site?

Please contact our customer service department to let us know.

I’ve opted for a 12-month display. Can I change my offer during this period?

Having selected our long-term display, that’s the advantage you have. You’ll be able to modify your offer as needed. Simply contact our customer service department.

I’ve seen a job offer that interests me, but I can’t find it?

Each of our job offers is posted for a pre-established period: 3-6-12 months. If your offer is no longer available, it may be that :

  1. The offer has been withdrawn because the position has been filled.
  2. The offer has been withdrawn because the posting time has expired.

Learning Center

Affiliate Program

What is the affiliate program?

Are you looking for a great way to earn passive income online?

Join our affiliate program today!

You’ll have the opportunity to promote our high-quality courses and educational content to your circle and earn a commission on every sale through your unique affiliate link.

Our affiliate program is the perfect way to monetize your online presence.

Don’t wait!

Fidelity Program

How to earn Bia points?

You can easily collect Bia points every day by :

  • Registering  to our website and creating an account
  • Log in to the website
  • Sharing content Via social media 
  • Writing a  review 
  • Subscribing to a live webinar
  • Submitting satisfaction form.
  •  Completing a course or a  webinar

–  Consuming this type of content:

  • Clinical Reasoning
  •  Publication Summary
  • Clinical tool
  •  Key points
  • Videos
  • Quiz & Poll
  • Blog

Want to know the fastest way to maximize your Bia points?

  • Buy our courses: You will receive 10% of the value of your purchase order.
  • Bia referral program:

    This means YOU will be awarded Bia points for referring your friends or your co-workers.

    The more people you refer, the more Bia points you receive.

Here is how: 

  • Your friend purchases on the website using your referral link (100 Bia Points)
  • Your friend signs up to Bia using your referral link (100 Bia Points)

 

 

How to spend my Bia points?

  •  For every 10 Bia points, you can spend 1 $ of Bia store credit:

 

  • When you collect :
    • 250 Bia points, you get 25$ of Bia store credit that you can use on all our online courses
    • If you collect 500 points, you get 50$ of Bia store credit that you can use on all our online courses
    • If you collect 1000 points, you get 100$  of Bia store credit that you can use on all our online courses
    • If you collect 1500 points, you get 150$ of Bia store credit that you can use on all our online courses.

 

  • For example to have free access to 1 hour webinar =750 Bia Points

  • To have Free access to a 3 hours course = 1950 Bia Points

 

What is Bia fidelity program?

We want to reward you for your hard work and dedication to becoming a better professional.

This means that you will be awarded Bia points for completing certain actions and tasks.

You will be able to get Bia store credits applicable to all our online courses and even buy FREE Courses.

10 Bia points = 1 $ Bia store credit

Lunch and learn

How can I be more efficient and confident with the scientific membership?