Frequently Asked Questions

Popular topics

How do I access my online course?

Most access to courses is provided instantly (unless otherwise specified) to the email address provided at the time of purchase. To access your courses, simply go to “My Dashboard”.

If you can’t find the courses you’ve registered for, don’t worry! Some courses require manual verification, so you’ll receive the information and/or access within the next 24 business hours.

If you still haven’t received your courses after 24 business hours, write to us at info@bia-education.com and we’ll rectify the problem!

Online Courses

Yes, it is possible to extend access to your courses through our Bia membership. This membership allows you, among other benefits, to enjoy extended access to the courses beyond the initial 6 months.

All cancellation requests must be made by email to info@bia-education.com

Membership

No refunds will be issued more than 24 business hours after the order has been placed and membership cancellations must be made before the renewal date to avoid additional charges. The membership can be transferred to another person upon request.

Courses

If you have to cancel your attendance at an in-class course or online live course:

  • We will refund 100% of the amount if the cancellation request is made 30 days before the course date.
  • We will refund 75% of the amount or we will give you a credit of 100% of the initial amount that will be applicable on Bia education products if the request is made between 29 and 15 days before the course.
  • We will give you a credit of 75% of the initial amount that will be applicable on Bia education products if the request is made between 14 and 1 day before the course.

 

If we have to cancel or postpone the in-class course or online live course because the number of participants is insufficient, the registrants will be informed by email within 10 days before the course. Participants will have 3 choices:

  • Maintain their registration and reserve their place for the postponed course at a later date.
  • Obtain a credit equivalent to 100% of the initial amount which is applicable on all Bia education products.
  • Obtain a refund equivalent to 100% of the initial amount.

 

For online course, we can refund you the full amount on:

  • “Pre-orders”, i.e. courses that you have already paid for, but which you have not yet had access to;
  • Courses to which you have received access within the last 5 business days and which have not yet been started.

Each health professional who is a member of a college or association must complete continuing education units (CEU) annually. Here is some information about kinesiologists, physiotherapists and physiotherapy technologists.

Kinesiologist, FKQ

All accredited members of the Fédération des Kinésiologues du Québec (FKQ) must accumulate 30 credits of recognized continuing education every two years from the year of their accreditation. These credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ. In order to facilitate your task of analyzing the credits granted to your course, the FKQ Continuing Education Committee gives you access to an equivalency grid.

For each* of your courses at Bia education, you will receive a certificate of participation confirming the number of hours of course received.

*Excluding course not accessible to kinesiologists, this exclusion will be mentioned in the course description.

Kinesiologist-kinesitherapist, A.K.K.O.M.Q.

All members of the A.K.K.O.M.Q. must accumulate continuing education units. The association intends to ensure the safety and quality of kinesiology and kinesiology-kinesitherapy interventions, by requiring its members to maintain and improve their knowledge through the many continuing education courses offered annually, and to put their skills into practice while respecting the code of ethics. Credits can be obtained from continuing education offered by the FKQ and/or other organizations recognized by the FKQ.

For each* of your courses at Bia education, you will receive a certificate of participation confirming the number of hours of course received.

*Excluding course not accessible to kinesitherapists, this exclusion will be mentioned in the course description.

Physiotherapist and physiotherapy technologist, OPPQ

In the case of physiotherapists, each member must have a minimum of 45 hours of continuing education units (CEU) during the reference period, which is three years. Of these 45 hours, at least 30 hours must be accumulated in formal learning activities. The remaining continuing education hours can be accumulated in autonomous, formal learning activities or in a combination of both categories.

A CEU is equivalent to one hour of course, which is the actual time spent by the member to acquire or update his or her knowledge or skills. In the context of a formal activity, the member is in a learning situation when acting as a participant. Time spent on breaks, meals or any other activity without academic content should therefore be subtracted from the calculation of CEUs.

A formal learning activity is defined as an activity designed and delivered by experts in the subject matter and with a predetermined structure, content, objectives and duration. All the course offered by Bia education are therefore likely to be considered as a formal learning activity. During your course at Bia education, you will receive a certificate attesting to the number of hours of continuous education granted to the event.

Then, it is the physiotherapist’s role to define whether the suggested training theme is related to his or her practice and will allow him or her to optimize his or her professional competence.

Write to us at info@bia-education.com for more information.

For the majority of the course, you can access the French subtitles by clicking on “cc” in the video window at the bottom right. You can then select the language of your choice and leave them on or off. The handout are also available in French by clicking on “ressources” when you’re on the main course page from your dashboard. You can also select the site language of your choice at the top of the page (En/Fr).

For a demonstration, click here!

Most access to courses is provided instantly (unless otherwise specified) to the email address provided at the time of purchase. To access your courses, simply go to “My Dashboard”.

If you can’t find the courses you’ve registered for, don’t worry! Some courses require manual verification, so you’ll receive the information and/or access within the next 24 business hours.

If you still haven’t received your courses after 24 business hours, write to us at info@bia-education.com and we’ll rectify the problem!

You will receive a notification email as soon as the pre-sale course is added to your account. This will mark the beginning of your 6-month access period.

Make sure we’re not in your junk folder!

If you wish to transfer a course to your colleague (for example), you can email us at info@bia-education.com. We will be happy to transfer the access to this person, if the course has not been started.

In any case, it is forbidden to share the accesses to anyone. The quantity of a course purchased is equivalent to the number of accesses granted. A certificate is automatically transmitted after the completion of a course and it is impossible to change the name and date on this certificate once issued.

To complete your course after the 6-month access period, we invite you to become a member of the Bia membership and take the time you need. You can purchase the membership according to the payment period of your choice:

  • Monthly (with a 14-day free trial)
  • Annual (15% discount)

Access to each course is valid for 6 months from the moment the course is added to your account.

Courses are available within 24 business hours, except for pre-sale courses. For pre-sale courses, you will receive an email when they become available.

Course reference documents such as handout or optional articles are located in the “Resources” section, next to the image of your course. For mandatory documents, you’ll find them in the relevant lessons, in the “resources” section.

Membership

No, you don’t have to register all your employees. However, you do need to subscribe to a minimum employees (5) to get access to advantageous rates.

Please note that each employee must have his or her own membership in order to access the benefits of the membership, such as the personalized dashboard, course history, attestation, credit accumulation, etc.

It is not possible to share a membership with different users. A double authentication connection will restrict access.

All cancellation requests must be made by email to info@bia-education.com

Membership

No refunds will be issued more than 24 business hours after the order has been placed and membership cancellations must be made before the renewal date to avoid additional charges. The membership can be transferred to another person upon request.

Courses

If you have to cancel your attendance at an in-class course or online live course:

  • We will refund 100% of the amount if the cancellation request is made 30 days before the course date.
  • We will refund 75% of the amount or we will give you a credit of 100% of the initial amount that will be applicable on Bia education products if the request is made between 29 and 15 days before the course.
  • We will give you a credit of 75% of the initial amount that will be applicable on Bia education products if the request is made between 14 and 1 day before the course.

 

If we have to cancel or postpone the in-class course or online live course because the number of participants is insufficient, the registrants will be informed by email within 10 days before the course. Participants will have 3 choices:

  • Maintain their registration and reserve their place for the postponed course at a later date.
  • Obtain a credit equivalent to 100% of the initial amount which is applicable on all Bia education products.
  • Obtain a refund equivalent to 100% of the initial amount.

 

For online course, we can refund you the full amount on:

  • “Pre-orders”, i.e. courses that you have already paid for, but which you have not yet had access to;
  • Courses to which you have received access within the last 5 business days and which have not yet been started.

Yes, the membership renews automatically according to the period chosen when you registered.

For annual renewals, you will receive a reminder from us 7 days before your renewal date (make sure we’re not in your junk folder).

If you wish to unsubscribe, it is important to do so before the renewal period, right here by clicking on “billing”.

We are sorry to hear that you are canceling your membership.

We respect your decision and want to make the cancellation process as easy as possible for you. To help you with this process, here are the steps to follow :

  1. Log in and go to “My Account” in the top left-hand corner;
  2. Click on the “Membership” tab and then on “View billing”;
  3. You can now cancel your subscription by clicking on “Cancel”.

Please note that your membership will be cancelled at the end of your referral period, and not instantly. If you wish to re-subscribe before the end, you can always do so by clicking on “Reactivate” in the same place.

By unsubscribing, you will no longer have access to the benefits of the membership, such as your scientific abstracts, the member rate, the unlimited access to your courses and your free webinars.

Firstly, 70% of article abstracts cover the field of orthopaedics, while the remaining 30% are divided between our other themes, all of which are available on our website.

The article selection process is rigorous, since we want to offer you high-quality, up-to-date articles that are of course relevant and applicable in the clinic.

Scientific rigor is an important value at Bia, and our scientific committee has put in place a very rigorous process to determine the level of evidence.

The process is based on the use of 2 well-recognized scales: the “Evidence Based Practice Tool” from Winona State University and the well-known GRADE scale.

To find out more, we invite you to read our blog on the subject.

No, the membership discount applies only to the initial purchase. Renewals will be at the regular price of $22.50/month or $224.99/year.

Our membership is primarily intended for :

  • Physiotherapists
  • Physiotherapy technicians
  • Kinesiologists
  • Chiropractors
  • Osteopaths
  • Sports therapists

If you are not on this list and would like to subscribe, please contact our customer service department for more details. info@bia-education.com

No!

First of all, our website is bilingual, so you can navigate in both English and French.

As for the summary articles, they’re all in English. For copyright reasons, we are unable to translate abstracts into any other language, to ensure the validity of scientific information.

Most of our courses offer subtitles in English or French, and handouts are also available (again, most of the time) in English and French.

Membership includes more than 40 free webinars, but not all our courses. Once you’re a member, you’ll find all the free webinars directly in your dashboard.

As for the other courses, you’ll need to purchase them, but with a 10% discount at all times!

Career Center

If you have any changes to make, please contact our customer service department by email, listing your points. Please allow 24 hours for changes to appear on our site.

As soon as a healthcare professional completes the short form, you’ll receive an e-mail notification containing that person’s contact details and CV.

If you have just purchased a posting, please note that there is a 24-hour delay before your job is available on our site. If this is not the case, the selected posting time may have expired. For further details, please contact us by email.

For each job posting, one occupation at a time can be displayed. Here are a few examples:

  • If you want to post 2 jobs in 2 different professions (e.g. physiotherapist and kinesiologist), please purchase 2 postings.
  • If you wish to post 2 jobs for 2 physiotherapist positions, please purchase 1 job posting and mention it in the Short and Long job description sections.

Please contact our customer service department to let us know.

Having selected our long-term display, that’s the advantage you have. You’ll be able to modify your offer as needed. Simply contact our customer service department.

Each of our job offers is posted for a pre-established period: 3-6-12 months. If your offer is no longer available, it may be that :

  1. The offer has been withdrawn because the position has been filled.
  2. The offer has been withdrawn because the posting time has expired.

Payments

All cancellation requests must be made by email to info@bia-education.com

Membership

No refunds will be issued more than 24 business hours after the order has been placed and membership cancellations must be made before the renewal date to avoid additional charges. The membership can be transferred to another person upon request.

Courses

If you have to cancel your attendance at an in-class course or online live course:

  • We will refund 100% of the amount if the cancellation request is made 30 days before the course date.
  • We will refund 75% of the amount or we will give you a credit of 100% of the initial amount that will be applicable on Bia education products if the request is made between 29 and 15 days before the course.
  • We will give you a credit of 75% of the initial amount that will be applicable on Bia education products if the request is made between 14 and 1 day before the course.

 

If we have to cancel or postpone the in-class course or online live course because the number of participants is insufficient, the registrants will be informed by email within 10 days before the course. Participants will have 3 choices:

  • Maintain their registration and reserve their place for the postponed course at a later date.
  • Obtain a credit equivalent to 100% of the initial amount which is applicable on all Bia education products.
  • Obtain a refund equivalent to 100% of the initial amount.

 

For online course, we can refund you the full amount on:

  • “Pre-orders”, i.e. courses that you have already paid for, but which you have not yet had access to;
  • Courses to which you have received access within the last 5 business days and which have not yet been started.

Yes !

If you would like to offer a membership and/or courses to your employees, we invite you to proceed with the purchase on our site and to provide us with the following information in the “additional information” section at the time of payment:

  • Course title (if several professionals)
  • Professional’s full name
  • Professional’s email address
  • Profession

In order to transfer access to your employees, we need written notification from you.

If you wish to plan your annual course budget in advance, you can benefit from up to a 20% discount by purchasing a gift card.

If you’ve purchased an online course from us and the price of that course has been reduced within five days of your purchase date, we’ll honor a price adjustment request, as long as you haven’t started viewing the course.

To request a price adjustment, please email us at info@bia-education.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

For pre-sale courses, we’ll honor your price adjustment request as long as you haven’t been granted access to the course yet.

We’re committed to providing our customers with a fair and transparent pricing policy, so if you have any questions about our price adjustment policy, don’t hesitate to contact us.

Promotional code

If you’ve used a promotional code to purchase the course, we’ll honor a price adjustment request as a percentage discount from a partnership agreement, provided that you haven’t started viewing the course. However, this discount cannot be combined with any other promotion.

If the course was already on promotion when you made your purchase, we’ll only apply the price adjustment if the value of the promotion at the time of purchase was less than the adjustment you’re requesting.

To request a price adjustment, please email us at info@bia-education.com within five days of your original purchase date, and we’ll refund the difference to your original payment method.

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