All cancellation requests must be made by email to info@bia-education.com

Membership

No refunds will be issued more than 24 business hours after the order has been placed and membership cancellations must be made before the renewal date to avoid additional charges. The membership can be transferred to another person upon request.

Courses

If you have to cancel your attendance at an in-class course or online live course:

• We will refund 100% of the amount if the cancellation request is made 30 days before the course date.
• We will refund 75% of the amount or we will give you a credit of 100% of the initial amount that will be applicable on Bia education products if the request is made between 29 and 15 days before the course.
• We will give you a credit of 75% of the initial amount that will be applicable on Bia education products if the request is made between 14 and 1 day before the course.

If we have to cancel or postpone the in-class course or online live course because the number of participants is insufficient, the registrants will be informed by email within 10 days before the course. Participants will have 3 choices:

• Maintain their registration and reserve their place for the postponed course at a later date.
• Obtain a credit equivalent to 100% of the initial amount which is applicable on all Bia education products.
• Obtain a refund equivalent to 100% of the initial amount.

For online course, we can refund you the full amount on:

• “Pre-orders”, i.e. courses that you have already paid for, but which you have not yet had access to;
• Courses to which you have received access within the last 5 business days and which have not yet been started.